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General Returns/Cancellation Policy

Contact Air One Equipment by Phone (888-247-1204) or Email ([email protected]for return request information.

Air One Equipment, Inc. will consider refund or exchange of your purchase if the request is within our return guidelines below:

Items must be returned in new, unused and saleable condition, in its original packaging. Items that have been damaged, used or were not purchased from Air One Equipment, Inc. will not be considered for return or exchange. 

  • All return requests must be made within 7 days of receipt. Any item desired to be returned after that date is subject to review by Air One Equipment, Inc. and may be non-returnable or subject to a 20% re-stocking fee. 
  • The customer will be responsible for the return shipping fees. There is no exception. Please see the section in green below for further terms of use.
  • Once inspected and approved, the refund will be given on the original payment method less the shipping fee.
  • Custom Order, Custom Configured and Clearance Items are non-returnable.
  • Cancellation requests must be made within 48 hours of the order date or will incur a 3% cancellation fee.
  • Air One Equipment is not responsible for merchandise delays from the manufacturer. Whilst we will try to accomodate instances of excessive lead times (if not previously stated), delays do not relinquish the cancellation penatly. 
  • Although we have a warehouse full of products, many of our items ship directly from the manufacturer. If you do not receive a shipment email after your original confirmation within one or two weekdays, that indicates the item was not in stock and had to be drop-shipped. Note: this will add extra shipment time to your order. Tracking will be updated when available.


Air One Equipment, Inc. and its affiliate and associates attempt to be as up to date and error free as possible. However, due to the wide selection of products being offered from many vendors on our site, there may be occasional errors, price changes, inacurate/old images or misprints. We reserve the right to make changes or corrections in the event of a misprint or price change.